How to Fix “An Unidentified Error Occurred” on the PS5 Store

If you’ve just encountered the “an unidentified error occurred” message on your PS5 while trying to buy a PlayStation Plus subscription, you aren’t alone. This error appears during checkout and prevents users from buying a PS Plus plan, which can be annoying during major discounts.

Before you get the error text, you might get stuck with a spinning loader icon or a frozen screen right after confirming your PS5 purchase. While you can always try making the purchase another time, there are plenty of solutions to fix the “unidentified error” right away. Here’s what you need to do.

How do you fix the “an unidentified error occurred” on the PS5 store?

The most effective fix for the unidentified error on the PS5 store is buying PS Plus through the Subscriptions menu in Settings. For this to work, you’ll need to go through the system settings to complete your purchase instead of using the regular PlayStation Store.

• Go to Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions
• Buy your PS Plus membership from this menu

When you confirm your purchase on this interface, your console might freeze or sit on a loading screen for 10–15 seconds. This delay is normal, and the transaction should go through successfully, according to players on Reddit discussing the unidentified error in the PS Store.

If you’re still seeing “an unidentified error occurred” on your PS5 and can’t buy PS Plus, there are other alternatives that can also fix the problem:

• Remove and re-add your payment method
• Sign out of your PSN account and sign back in
• Use the PlayStation App or a web browser to buy PS Plus
• Change your console’s DNS settings

Some users also see a slightly different message, like “an unspecified error occurred” or just “an error occurred”, but they’re usually caused by the same underlying issue.

What causes the “an unidentified error occurred” on the PS5 store?

The “an unidentified error occurred” message on the PS5 store generally appears because of temporary server or connection problems. Most of the time, it has nothing to do with your account or payment method being invalid.

You may encounter an unidentified error on the PS Store when there’s a problem between PlayStation’s servers and external payment networks. Just like how betting apps need reliable servers to handle live features, the PlayStation Store requires stable connections to process transactions.

Overall, this error is usually temporary and often resolves on its own, while you can also speed up the process by trying out the fixes listed above, especially when PlayStation Plus adds excellent games that you’d like to claim instantly.